IT Critical Service Analyst
$60,000–$80,000 year
On-site · Philippines
PhilippinesOn-siteFull Time$60,000–$80,000 yearMid LevelUnknown
Type
Full Time
Level
Mid Level
Company size
Unknown
Job Summary
Ubiquity is seeking an IT Critical Service Analyst in Manila, Philippines. The role involves supporting IT groups for escalated incidents, documenting events, and creating knowledge articles. Candidates should have a Bachelor's degree and 2-5 years of experience in IT support.
Required Qualifications
- Bachelor's degree in Computer Science, Systems Engineering or related field
- 2 to 5 years of experience in a similar role
- Effective communication in English
- Technical problem-solving skills
- Attention to detail and ability to meet strict deadlines
Desired Qualifications
- Understanding of ITIL Incident Management process
- Strong documentation and technical writing skills
- Intermediate knowledge of Microsoft Excel
Additional Requirements
- Willing to work different shift schedules, especially graveyard
- Open to work in BGC Taguig
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