IT Consultant
$600,000–$600,000 year
RemoteSouth Africa
Job Summary
Provide end-to-end IT support (Level 1–3), handling tickets efficiently and escalating where necessary. Deliver urgent, high-quality support to executive leadership, ensuring minimal downtime. Manage and maintain Microsoft-based environments, including Azure, Microsoft 365 Suite, and Dynamics. Monitor, analyze, and respond to security logs and potential breaches, ensuring systems are secure and compliant. Assist with and deliver project-based tasks, working with stakeholders to improve IT operations. Act as the first point of contact for all IT issues, taking ownership of the function alongside the IT leader. Build strong communication channels across the business, providing support to users at all levels, from consultants to executives. Work remotely while aligning with UK business hours.
Required Qualifications
- Minimum 5 years' experience in IT support roles
- Proven experience in Level 1, 2, and 3 support
- Strong working knowledge of Microsoft environments (Azure, Dynamics, 365)
- Demonstrated experience in infrastructure support
- Demonstrated experience in application support
- Demonstrated experience in risk and security management
- Demonstrated experience in project-based IT delivery
- Excellent communication skills with the ability to engage and support users at all levels, including senior executives
- Confident working as a sole IT support technician, taking ownership and accountability
- Ability to work remotely and independently, while aligning with UK business hours
Desired Qualifications
- ideally within a fast-paced, global, or high-pressure environment
- Exposure to or willingness to learn Darktrace, Mercury, and HALO
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