IT Client Tech Specialist

Provide on-site technical support to clerks of court across Maine court locations during the statewide eCourts implementation, troubleshooting user difficulties and guiding judicial staff through complex technological changes. Serve as the primary point of contact for technology support, delivering accurate answers to general use questions and ensuring effective, reliable backups are performed. Investigate user problems by identifying sources, testing solutions, and implementing fixes while documenting all work for future reference. Evaluate hardware and software needs to recommend purchases and identify potential system functional limitations for the project management team. Proactively address customer needs and communicate accurate status updates while maintaining quality standards.