IT Client Support Specialist II
$58,000–$58,000 year
On-siteRockmart, Georgia, United States
Job Summary
Provide frontline technical support to Miura employees onsite at the Rockmart office and remotely to other company locations by responding to, troubleshooting, documenting, and resolving support requests through the ticketing system. Deliver assistance via phone, email, remote tools, Teams, and in-person interactions while managing user accounts, hardware, and software issues in Microsoft 365, Active Directory, and Azure environments. Handle onboarding and offboarding tasks, maintain IT inventory records, and identify recurring issues to recommend process improvements. Work onsite in Rockmart, Georgia, five days per week, with preferred hours of 7:00 AM – 4:00 PM.
Required Qualifications
- High school diploma or equivalent.
- 1–2 years of experience in IT help desk, desktop support, client support, or a similar technical support role.
- Strong troubleshooting skills in a Windows desktop and Microsoft business environment.
- Working knowledge of Microsoft Active Directory and/or Microsoft Entra ID (Azure AD) concepts.
- Experience supporting Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
- Strong customer service mindset with the ability to support users professionally and patiently.
- Ability to explain technical information clearly to non-technical users.
- Strong written and verbal communication skills.
- Ability to document issues, resolutions, and procedures clearly.
- Ability to prioritize tasks, manage multiple support requests, and follow through to resolution.
- Dependable, organized, and able to work in a fast-paced business environment.
- Ability to work onsite in Rockmart, Georgia, five days per week.
Desired Qualifications
- Associate degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related technical field preferred but not required.
- 2+ years of experience in IT help desk, desktop support, client support, or a similar technical support role.
- Experience with Microsoft 365 administration or support.
- Experience with Microsoft Active Directory, Microsoft Entra ID (Azure AD), group membership, permissions, and user lifecycle support.
- Experience with endpoint management platforms, remote support tools, antivirus/endpoint protection, or patch management tools.
- Experience using or supporting IT ticketing systems.
- Experience with Meraki networking equipment or cloud-managed network environments.
- Experience supporting NetSuite or other ERP/business systems.
- Experience supporting AV systems, conference room technology, Teams meeting rooms, or similar collaboration tools.
- Basic familiarity with Linux or Linux-based systems.
- Experience working in a manufacturing, warehouse, or industrial business environment.
- Familiarity with IT asset management, hardware procurement, and inventory tracking.
- Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus.
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