IT Business Analyst
On-sitePhoenix, Arizona, United States
Job Summary
Lead business engagement and technology intake by building trusted relationships with stakeholders to understand departmental goals, operational challenges, and upcoming initiatives. Facilitate discovery sessions to identify business problems, define desired outcomes, and document functional requirements while evaluating technology requests for completeness, strategic alignment, and organizational impact. Partner with Enterprise Technology leadership to support planning, prioritization, and roadmap development, preparing initiatives for successful project execution by documenting business context, scope, assumptions, and success criteria. Communicate priorities, decisions, and initiative status to establish clear expectations across cross-functional teams. Identify trends and opportunities to improve business processes and intake practices, measuring outcomes and recommending enhancements to strengthen Enterprise Technology services.
Required Qualifications
- Strong communication, relationship-building, and facilitation skills
- Strong analytical, organizational, and problem-solving abilities
- Experience gathering, documenting, and analyzing business requirements and business processes
- Ability to collaborate effectively with business stakeholders and technical teams
- Ability to manage multiple priorities in a fast-paced environment
- Strong written communication and documentation skills
- Proficiency with Microsoft 365 applications and business collaboration tools
- Associate's or Bachelor's degree in Business Administration, Information Technology, Information Systems, or a related field
- Minimum 2 years of experience in business analysis, project coordination, technology support, or a related role
- Experience working with cross-functional teams and business stakeholders
Desired Qualifications
- Experience documenting business processes, workflows, or business requirements preferred
- Experience supporting technology initiatives or business process improvement efforts preferred
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