IT Business Analyst - Omnichannel Orchestration - RDT Global Products & GPS
On-siteMadrid, Madrid, Spain
Job Summary
IT Business Analyst in Omnichannel Orchestration at Roche, bridging business stakeholders, affiliate teams, and technology delivery to translate needs into requirements, user stories, and acceptance criteria; supporting onboarding, adoption, and ongoing improvement of omnichannel capabilities across Pharma International affiliates; collaborating with Product Owners, Solution Architects, Engineers, Data Teams, and Vendors; facilitating workshops, governance, testing, validation, and user acceptance activities; driving cross-functional alignment, measurable business value, and adoption of omnichannel engagement workflows across markets.
Required Qualifications
- 5+ years experience in Business Analysis, Consulting, Product Delivery, CRM, Marketing Technology, Omnichannel Engagement, or Digital Transformation domains
- Experience gathering, analyzing, and documenting business requirements and translating them into scalable technology solutions
- Strong stakeholder management skills in large-scale enterprise transformation or digital engagement programs
- Experience operating within Agile delivery environments
- Familiarity with Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), CRM and Marketing Automation ecosystems
- Ability to manage dependencies across business, product, architecture, data, and engineering teams
- Excellent communication and organizational skills for collaboration with stakeholders, technical teams, and external partners
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