IT Business Analyst – CRM Rollout & Support
RemotePoland
Job Summary
Support CRM rollout activities across multiple countries by gathering, analyzing, and documenting business requirements while translating needs for IT teams and external vendors. Coordinate testing, defect tracking, and UAT, then assist with data migration and validation. Act as the key contact for business users during and after go-live, providing ongoing troubleshooting, issue coordination, and user training. Identify opportunities to improve system usability and support continuous platform improvements while ensuring alignment with compliance and data-privacy standards. This 6-month contract in Poland (remote) offers a path to extension, working with global teams across Europe, Asia, and LATAM time zones.
Required Qualifications
- 3+ years of experience as a Business Analyst, CRM Business Analyst or Application Analyst
- hands-on involvement in CRM or enterprise application rollouts and ongoing support
- Experience supporting CRM, Sales Technology or Customer Engagement implementations
- Strong experience in requirements gathering, process analysis and functional documentation
- Hands-on involvement in rollout activities, testing, UAT and go-live support
- Experience providing ongoing application or business-user support after implementation
- Ability to coordinate effectively between business users, IT teams and external vendors
- Experience working in multi-country or global technology environments
- Experience with enterprise CRM platforms such as Veeva CRM, Salesforce, IQVIA OCE or similar solutions
- Good understanding of Agile, Waterfall or hybrid project-delivery approaches
- Strong analytical, problem-solving and stakeholder-management skills
- Excellent English communication skills
- Proactive and hands-on approach, with the ability to independently follow issues through to resolution
- Ability and willingness to work effectively across Europe, Asia and LATAM time zones, with reasonable flexibility in working hours
- There may be occasional travel to local markets during selected project milestones, such as UAT or go-live
Desired Qualifications
- Experience in Consumer Health, Pharma, FMCG or other complex commercial environments
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