IT & AV Desktop Support Technician
$83,200–$83,200 year
On-siteDistrict of Columbia, United States
Job Summary
Provide white glove onsite support for Audio/Video solutions at conference rooms for events, meetings, and webinars. Perform installation, configuration, and troubleshooting of AV devices, Windows systems, and Teams/Zoom conferencing tools. Manage connectivity by connecting, resetting, and testing network cables, fiber optics, and communication links. Execute physical maintenance including rack operations, equipment labeling, and component replacement for hard drives, power supplies, or network cards. Maintain inventory by tracking serial numbers and managing spare parts while performing asset management. Prep conference rooms one hour before events by verifying power, network connectivity, and indicator lights. Ensure proper physical connectivity through physical inspections and remote access to Level 2 teams.
Required Qualifications
- Strong knowledge in ITIL process
- ITIL Certification
- Strong communication
- Good understanding of Audio/Video technologies
- Good understanding of VIP support for conference rooms setup
- Good experience with End user and Deskside support
- Must be able to lift 50 lbs
- Must be able to effectively lead and coach others
- Valid driver's license
Desired Qualifications
- Bachelor's degree
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