IT Automation & Support Specialist
$104,000–$131,000 year
HybridSan Ramon, California, United States
San Ramon, California, United StatesHybridFull Time$104,000–$131,000 yearInvestment Management SoftwareMedium
Full TimeMediumInvestment Management Software
Job Summary
Build backend automation pipelines in Okta Workflows, Jira Automation, and Atlassian Rovo to resolve repetitive tickets before they reach a person. Deliver hands-on, in-person Tier 1 and Tier 2 support for laptop provisioning, account lifecycle, and everyday employee IT needs while planning scoped sprint work. This hybrid role balances automated ticket deflection with local go-to support across Ridgeline's West Coast and East Coast offices. You will improve processes and apply automation experience to real problems within a team focused on scaling support without adding headcount.
Required Qualifications
- 3–5 years in IT operations or system administration
- Demonstrated experience actually building automations, not just using them
- Comfort scripting in Python or Bash
- Hands-on Okta experience (user and app provisioning, security policies)
- Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian
- Genuine comfort moving between backend technical work and in-person support
- A bias toward improving things rather than just keeping them running
Desired Qualifications
- Hands-on experience with AI and agentic tooling (Rovo, Claude, ChatGPT, Copilot) in IT workflows
- Certifications in Okta, Jamf (200), or Microsoft/Azure
- A working understanding of secure API usage and integrations
- Real enthusiasm for the in-person, employee-facing side of IT
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