IT Associate
Hybrid · London, England, United Kingdom
Job Summary
An entry-level IT Associate role supporting Beam’s IT ecosystem. You’ll provide first-line support via the service desk, assist with onboarding/off-boarding (device setup, account provisioning, access management), manage laptops and software licenses, maintain IT documentation, and contribute to automation and internal tooling projects. You’ll grow toward systems administration, security practices, and modern IT operations while collaborating across teams to improve productivity and user experience. The role emphasizes curiosity, initiative, helping colleagues, and a willingness to learn about AI-enabled workflows in a hybrid work environment based in London (Shoreditch co-working space) with 2-3 days of in-person collaboration.
Required Qualifications
- Some familiarity with IT support basics (troubleshooting, operating systems, productivity tools)
- Experience with collaboration platforms like Google Workspace, Slack, or Microsoft 365
- Customer service, help desk, or technical support experience is a plus, but not essential
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