IT Assistant
On-site · Palestine, Texas, United States
Job Summary
IT Assistant at Kim's Convenience Stores in Palestine, TX. Responsibilities include installing and configuring hardware and software components on location; troubleshooting and installing Printer/Copier/Scanner hardware and software issues, point of sale systems, digital menu boards, and online platforms; providing technical support for end users in Office 365 and other software; installing/re-installing/troubleshooting/upgrading hardware/software; working with rack and non-rack mounted equipment (audio, camera, networking); installing and upgrading various software as needed; providing support to users through Help Desk Ticketing,Phone, and Remote Desktop; establishing good relationships with all departments; managing and updating technical and procedural documentation and trouble tickets; performing duties as assigned by Manager/Supervisor; travel to locations to perform repairs; on-call weekends/holidays (rotating).
Required Qualifications
- Associate degree or industry recognized certificate in Computer Science
- 2+ years of experience in computer networks and systems administration / maintenance
- Strong knowledge of Microsoft Windows operating systems, Active Directory, & DNS
- Must possess strong knowledge of and be able to troubleshoot LAN, WAN, & VPN
- Must be able to lift to 30 lbs. and be able to work in confined spaces.
- Must be able to climb up and down a 10’ ladder
- Must be able to run network cables in attics and other cramped non-air-conditioned spaces for short periods of time.
- Must possess a clear driving record and be able to travel to locations to perform repairs
- Network related certifications a plus
- Good written and verbal communication skills
- Good interpersonal and problem-solving skills
- Experience: Troubleshooting: 2 years (Preferred)
- Windows: 2 years (Preferred)
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