IT Asset Management Coordinator
On-siteStockton, California, United States
Job Summary
Check in, diagnose, and troubleshoot customer devices to identify performance issues and determine required repairs. Open service tickets, verify warranties, and provide clear communication on next steps while updating internal and client asset management systems throughout the repair process. Transfer devices and parts between offices by preparing manifests and tracking scheduled deliveries, then install and configure operating systems, security software, and peripheral applications to meet customer requirements. Manage onboarding and offboarding hardware setups for special case clients, process assets prior to shipping, and conduct cycle counts to reconcile discrepancies. Partner with Customer Service, Sales, and Hardware Repair Technicians to coordinate repairs and meet established service level agreements.
Required Qualifications
- 1+ years of experience in a Customer Service role
- Knowledge of Microsoft Office or Google Suite
- Strong organization skills, attention to detail, and the ability to manage multiple tasks
- Familiarity with device repairs and/or shipping and receiving
- Ability to regularly lift, push, or pull 50+ lbs.
Desired Qualifications
- Netsuite or applicable SaaS experience is a plus!
- Familiarity with device repairs, shipping/receiving, or general IT workflows (also a plus!)
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