IT APPLICATION SUPPORT, TEAM LEAD

Lead a team of Application & Integration Specialists to ensure effective support of business applications across the organization. Supervise, coach, and mentor staff to proactively monitor integrations, address incidents within timelines, and resolve issues at the source. Manage team priorities based on incident criticality and coordinate major incident management with timely stakeholder communication. Analyze incident trends to identify recurring issues and implement corrective and preventive actions to reduce future occurrences. Collaborate with IT members to maintain secure, stable environments, build relationships with external partners, and ensure compliance with company standards. Develop employee training plans, monitor performance metrics, and contribute to IT projects as required. Participate in an after-hours support rotation. Requires 7–10 years of IT experience, team leadership background, bilingualism in English and French, and a college diploma or university degree in Information Technology.