IT Application Support Specialist – Customer Portals
On-siteCalgary, Alberta, Canada
Job Summary
Manage and resolve escalated daily support tickets for the SunocoNet customer portal, investigating complex system anomalies, integration failures, and data discrepancies. Proactively monitor web application health, microservice interfaces, and automated batch jobs to prevent downtime, while executing SQL queries for troubleshooting and data integrity audits. Partner with business units to capture requirements for portal enhancements and collaborate with Salesforce teams on cross-platform data flows and release management. Oversee user provisioning, Single Sign-On authentication flows, and role-based access controls to maintain security policies. Develop technical support manuals, API documentation, and end-user training resources to drive user adoption.
Required Qualifications
- Salesforce Certified Administrator certification
- Salesforce Certified Platform App Builder certification
- Strong understanding of modern multi-tier web architectures
- Proficiency in RESTful APIs
- Proficiency in JSON
- Proficiency in XML
- Proficiency in SFTP
- Proficiency in browser-level diagnostic tools (DevTools, HTTP request tracing)
- Proficiency in writing SQL for data validation, operational troubleshooting, and ad-hoc analysis
- Familiarity with OAuth 2.0 authentication protocols
- Familiarity with SAML 2.0 authentication protocols
- Familiarity with Multi-Factor Authentication (MFA)
- Experience navigating Agile delivery methodologies (Scrum/Kanban)
- Experience using Jira for ticket and project tracking
- Experience using Confluence for documentation
- Experience using ServiceNow or Zendesk for ticket and project tracking
- Exceptional interpersonal and technical communication skills
- Comfortable leading meetings
- Comfortable presenting solutions to cross-functional stakeholders
- Comfortable translating business language to development teams
- Problem-solving mindset
- Ability to manage concurrent priorities in a fast-paced enterprise environment
- Background in the energy, fuel distribution, logistics, or convenience store retail sectors
- Basic exposure to front-end technologies (JavaScript, HTML/CSS)
- Basic exposure to modern middleware frameworks (MuleSoft, AWS API Gateway, Postman)
- Legal eligibility to work in the country in which they applied
- Ability to undergo a confidential pre-employment background check
Desired Qualifications
- Industry experience in the energy, fuel distribution, logistics, or convenience store retail sectors is considered a strong asset
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