IT Application Specialist
$56,098–$62,691 year
HybridLansing, Michigan, United States
Job Summary
Provide technical support for Michigan Virtual's enterprise applications and technology services, troubleshooting day-to-day issues and resolving service requests. Manage user accounts and software licensing across enterprise platforms, handling onboarding and offboarding activities while maintaining accurate records. Conduct technology onboarding sessions and training for staff to support adoption of new tools and workflows. Collaborate with internal stakeholders, vendors, and the Managed Service Provider to support operational excellence and assist with security audits and access reviews. Utilize AI tools to enhance efficiency in daily workflows while ensuring data privacy and ethical use.
Required Qualifications
- Associate Degree in Applied Science, Information Technology, Computer Science, Educational Technology, or related field, or equivalent combination of education and experience
- Minimum two years of experience supporting enterprise applications, user accounts, or technology services
- Experience providing end-user support and training in a professional environment
- Working knowledge of Microsoft 365, Google Workspace, SharePoint, and other enterprise technology platforms utilized by Michigan Virtual
- Knowledge of user account administration, licensing management, and access provisioning processes
- Ability to troubleshoot and resolve enterprise application issues
- Experience creating and maintaining user documentation, process documentation, and training materials
- Ability to conduct technology onboarding and end-user training
- Strong customer service and relationship-building skills
- Effective verbal, written, and presentation skills
- Ability to manage multiple priorities while maintaining attention to detail
- Ability to identify opportunities to improve processes and user experience
- Understanding of data privacy, security awareness, and responsible technology use
- Ability to collaborate effectively with vendors, internal stakeholders, and the Managed Service Provider
- Experience utilizing service management, workflow management, project management, or collaboration platforms
- Working knowledge of artificial intelligence (AI) tools and applications relevant to the role, with the ability to use AI appropriately to support productivity, create new value, strengthen human connections, and improve work processes
- Must be a Michigan resident
Desired Qualifications
- Microsoft 365 Fundamentals (MS-900) or equivalent knowledge obtained through experience
- Microsoft Azure Fundamentals (AZ-900)
- Google Workspace Administrator
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