IT Analyst
On-site · Reynosa, Tamaulipas, Mexico
Job Summary
IT Analyst with 3+ years of Windows desktop deployment and end-user computing support. Responsible for providing proficient technical support to end users, handling hardware/software deployment, incident resolution, and collaborating with Platform Service and End User Services teams on IT projects. Will perform 2nd-level incident support, manage service desk escalations, support OS and application deployment, configure hardware/software per corporate policies, assist with asset management of end-user devices and stock levels, and participate in backup and site operations while maintaining confidentiality and delivering timely, customer-focused service.
Required Qualifications
- Bachelor’s Degree or equivalent experience
- 3+ years of MS Windows desktop operating system deployment experience
- 3+ years of SCCM (or other software distribution tools) experience
- 3+ years of Mobile Device Management experience
- Windows desktop operating systems deployment and support experience; Windows 10 experience a plus
- Apple Mac deployment and support experience
- Solid Network Infrastructure Principles knowledge
- Solid Security Principles Knowledge
- GDPR Knowledge
- ITIL v3 certification desirable
- ISO/IEC 9001 and 27001 Knowledge desirable
- Excellent customer-oriented service attitude and commitment
- Strong ethics and change adaptability
- Good analytical and problem-solving skills
- Results and decision-making oriented with ability to complete tasks in timely manner
- Able to successfully manage multiple assignments
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.