IT ANALYST
On-site · Santa Catarina, Nuevo León, Mexico
Santa Catarina, Nuevo León, MexicoOn-siteFull TimeMid LevelBachelors DegreeData Center ServicesEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Industry
Data Center Services
Job Summary
Provide proficient technical support to End-Users in a corporate environment, addressing hardware/software issues, performing OS/desktop deployment, software distribution, device management, and infrastructure-related tasks per corporate policies; engage in incident management, collaborate with End User Services and Platform Service teams, assist with IT project implementations, and maintain confidentiality while delivering timely, customer-focused support.
Required Qualifications
- Bachelor’s Degree or equivalent experience
- 3+ years of MS Windows desktop operating system deployment experience
- 3+ years of SCCM (or other software distribution tools) experience
- 3+ years of Mobile Device Management experience
- Windows desktop operating systems deployment and support experience
- Windows 10 experience is an advantage
- Apple Mac deployment and support experience
- Solid Network Infrastructure Principles knowledge
- Solid Security Principles Knowledge
- GDPR Knowledge
- ITIL v3 certification is desirable
- ISO/IEC 9001 and 27001 Knowledge desirables
- Excellent customer-oriented service attitude and commitment
- Strong ethics and change adaptability
- Good analytical and problem-solving skills
- Results and decision-making oriented with ability to complete tasks in timely manner
- Able to successful manage multiple assignments
Desired Qualifications
- Bachelor’s Degree or equivalent experience
- 3+ years of MS Windows desktop operating system deployment experience
- 3+ years of SCCM (or other software distribution tools) experience
- 3+ years of Mobile Device Management experience
- Windows 10 experience is an advantage
- Apple Mac deployment and support experience
- Solid Network Infrastructure Principles knowledge
- Solid Security Principles Knowledge
- GDPR Knowledge
- ITIL v3 certification is desirable
- ISO/IEC 9001 and 27001 Knowledge desirables
- Excellent customer-oriented service attitude and commitment
- Strong ethics and change adaptability
- Good analytical and problem-solving skills
- Results and decision-making oriented with ability to complete tasks in timely manner
- Able to successful manage multiple assignments
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