IT Analyst II
$31,200–$31,200 year
On-siteTemple, Texas, United States
Job Summary
Serve as the primary local helpdesk support contact for jobsite trailer complexes, providing responsive support to project teams, field personnel, and local leadership. Deliver hands-on and remote assistance for end users across Windows, macOS, and iOS devices, including laptops, desktops, mobile devices, printers, peripherals, and collaboration tools. Troubleshoot moderate to complex issues involving hardware, software, account access, Microsoft 365, Teams, network connectivity, and jobsite technology tools. Lead hardware and software deployments, including device imaging, equipment coordination, and setup for jobsite and corporate users. Execute new hire onboarding support, monitor ticket queues, and collaborate with Service Desk, Field Services, Infrastructure, Security, and Applications teams to resolve complex incidents. Document technical resolutions and contribute to internal knowledge base articles, training materials, and SOPs. Maintain accurate records of assigned assets and support jobsite mobilization, ongoing operations, and demobilization activities. Provide remote helpdesk support to national Suffolk users when requested, balancing national ticket support with primary local responsibilities.
Required Qualifications
- Bachelor's degree, English major preferred
- 4-8 years of experience in IT support, service desk, desktop support, field support, or a related technical role
- Strong experience supporting Windows OS, Microsoft 365, Active Directory, Teams, and end-user productivity tools
- Experience supporting laptops, desktops, mobile devices, printers, peripherals, conference room or audiovisual equipment, and basic jobsite connectivity needs
- Proficiency with ServiceNow or similar ITSM/ticketing platforms for incident, request, asset, and knowledge management
- Strong troubleshooting and diagnostic skills with the ability to resolve issues independently and escalate appropriately when needed
- Familiarity with basic network concepts, including IP addressing, DNS name resolution, DHCP address allocation, Wi-Fi connectivity, and VPN support
- Excellent interpersonal, customer service, communication, and time management skills
- Demonstrated ability to work independently and autonomously while prioritizing multiple tasks in a fast-paced jobsite environment
- Strong documentation and technical writing skills, including the ability to create and maintain knowledge articles, SOPs, and user guidance
- Ability to deliver professional support to project leadership, VIP users, and field personnel with urgency and discretion
- Must be able to lift up to 50 pounds and work in a variety of on-site trailer city and jobsite-adjacent environments
- Valid driver's license and reliable transportation required
Desired Qualifications
- Preferred certifications: CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar
- macOS experience is a plus
- Familiarity with construction jobsite operations or tools such as Procore, Revit, or Bluebeam is beneficial but not required
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