IT Analyst I - Desktop
$45,011–$47,008 year
On-siteGardena, California, United States
Gardena, California, United StatesOn-siteFull Time$45,011–$47,008 yearAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Provide day-to-day consultation, training, instruction, and troubleshooting for hardware, software, and related computer systems to technical staff and end users. Handle end user support for handheld and peripheral devices while implementing performance upgrades to PCs, including installation of CPUs, I/O cards, hard drives, and RAM. Maintain IT inventory, document equipment failures, repairs, and installations, and manage onsite branch or department support. Operate the ticketing system and provide phone and email assistance, including emergency on-call rotations after normal business hours.
Required Qualifications
- Associate's Degree
- Ability to troubleshoot PC problem & basic network issue
- Intermediate Microsoft product knowledge (OS & Office suite)
- Strong customer service skill
- Strong foundation of MS Windows OS which include AD and GPO
- Familiarity with various MS products which include MS O365
- Onsite branch/ department support
- Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours
Desired Qualifications
- Research new technology to benefit Desktop operation
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