IT Agent - Dutch Speaking
On-siteCape Town, Western Cape, South Africa
Job Summary
Provide first-line technical support for hardware, software, systems, and connectivity-related issues by responding to requests via phone, email, chat, or ticketing systems. Troubleshoot and resolve common technical issues efficiently, assisting with password resets, account access, and basic system configuration while escalating complex problems to the appropriate IT team. Log, document, and track all support requests through the ticketing system, ensuring accurate resolution records and adherence to established security protocols. Fluent Dutch and English speakers with at least one year of IT support experience are required to meet service levels and productivity targets in this Cape Town-based role starting August 2026.
Required Qualifications
- Grade 12 / National Senior Certificate (or equivalent)
- Fluent in Dutch and English, both written and verbal
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Comfortable working in a fast-paced, target-driven environment
Desired Qualifications
- 1 year of experience in IT support, helpdesk, technical support, or a similar role preferred
- Basic understanding of computer hardware, software, operating systems, and network connectivity
- Experience troubleshooting common technical issues
- Experience with ticketing or service desk systems is advantageous
- Previous BPO, contact centre, or customer service experience is advantageous
- Strong communication and customer service skills
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