IT Administrator
HybridCalgary, Alberta, Canada
Calgary, Alberta, CanadaHybridFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Monitor, maintain, and optimize client systems, applications, and network environments while efficiently responding to client needs and troubleshooting issues. Perform server administration tasks, including user/group management, security permissions, and group policies, alongside Level 1, 2, and 3 networking support for TCP, DNS, VLANs, and firewalls. Provide remote support for users, deploy services on desktops and mobile devices, and manage backup and storage systems. Complete weekly and monthly Service Level Agreement tasks, create network accounts, and check events and logs to escalate issues as required.
Required Qualifications
- Diploma or Degree in Computer Science or Information Technology
- 3-5+ years experience supporting SMB networks and systems
- Fundamental knowledge or exposure to the following technologies: Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
- Fundamental knowledge or exposure to the following technologies: Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
- Excellent customer service skills
- Highly proficient at identifying user and system issues and resolving or escalating
- Proficient in configuring and deploying Microsoft Office Applications including Office 365
- Ability to effectively prioritize and manage multiple tasks
- Strong troubleshooting skills
- CompTIA training
- Microsoft Level 1: Fundamentals (MTA) Certification
- Highly proficient in remote access and conferencing tools
- Valid drivers license and vehicle
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