IT Administrator
On-site · Sioux Falls, South Dakota, United States
Job Summary
IT Administrator at Sunbird responsible for managing and maintaining Sunbirds computers, servers, networks, and security. Key duties include user account management, system monitoring, resolving technical issues, network security, and ensuring systems are up-to-date, with responsibilities varying from general system upkeep to specialized tasks like network or database administration. Core responsibilities include Level 1-3 end-user support, Microsoft 365 administration (Teams, SharePoint, Exchange Online), managing user accounts and licenses, network troubleshooting, configuring Cisco Firepower firewalls, managing VMs (VMware, Azure, Linux KVM, Nutanix), server installation and management, VPNs, ticketing (Jira, Freshdesk), onboarding/offboarding, IT asset management, documentation, process improvements, and coordination with external vendors. The role requires 4+ years of IT support experience, strong Microsoft 365 skills, Windows and MDM proficiency, familiarity with Cisco Firepower, virtualization platforms, VPNs, and effective communication and problem-solving abilities.
Required Qualifications
- 4+ years of hands-on IT support experience in a corporate environment
- Strong expertise in Microsoft 365 administration (Teams, SharePoint, Exchange Online)
- Solid understanding of Windows operating systems, mobile device management, and IT peripherals
- Familiarity with Cisco Firepower firewalls and switches
- Familiarity with Virtual Machine platforms (VMware, Azure, Linux KVM, Nutanix)
- Experience with server installation and management
- Maintain and support VPNs (point-to-point and client)
- Experience with ticketing systems (Jira, Freshdesk) and IT asset management
- Strong communication and problem-solving skills
- Self-sufficient and able to take ownership while collaborating with teams
- Any Microsoft certifications are a strong advantage
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