ISS Service Desk and Devices Support Agent
On-site · Bogotá, Bogota D.C., Colombia
Job Summary
Provide first- and second-level IT support for hardware and software via phone, chat, and ITSM tools; monitor and manage ticket queues within SLA; act as primary communications point for end users; manage endpoint devices lifecycle (installation, configuration, imaging, patches, inventory); deploy and manage computer images; maintain backups and IT asset records; document standards and SOPs; collaborate with Network/Server/Field Engineers; participate in cross-training and training sessions; identify opportunities for process improvements and contribute to IT support security initiatives.
Required Qualifications
- Bachelor’s degree in computer science, information systems, or equivalent
- 2-3 years IT support experience
- Proficiency in Windows 11, Linux, MacOS
- SCCM, ITSM tools
- Microsoft Intune, Manage Engine Endpoint Central, Jamf
- A+ Certification required; ITIL and MCSE desirable
- Minimum B2 English spoken level; C1 desirable
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