IS Support Specialist (Temporary Position)
$93,600–$114,400 year
On-site · Palo Alto, California, United States
Job Summary
IS Support Specialist provides technical support to customers and administrative support for IS functions in the Gibson Dunn Palo Alto office. Responsibilities include delivering hardware/software IS services, maintaining equipment ( PCs, printers, laptops, smartphones, AV systems, data networking), acting as a second-level technical resource, logging issues into ServiceNow, contributing to the ServiceNow Knowledge Base, promoting firm-provided software, and maintaining asset inventory in the Asset Management System. Requires interacting with customers in person when possible, strong organizational skills, and the ability to work across IS projects with flexibility for after-hours support. Must demonstrate strong customer service, proficiency with computer hardware and AV equipment, and experience resolving major incidents with impact on senior stakeholders. Preferred education includes a Bachelor's degree or equivalent experience; 5+ years of IS support experience; experience in Windows 11, MacOS, iOS; Office/Exchange/SCCM familiarity; and prior exposure to a Legal/Professional Services environment.
Required Qualifications
- Bachelor’s degree preferred or technical school training with equivalent experience
- Minimum 5+ years IS support experience
- Experience providing IS support in Windows 11, MacOS and iOS environments
- Experience providing support on Microsoft Office products, Exchange and SCCM
- Strong verbal, written, interpersonal and team skills
- Strong customer service skills
- Proven ability to resolve critical incidents affecting senior stakeholders
- Experience in a Legal or Professional Services environment
- Ability to work overtime as necessary
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