IS Support Specialist - NY
$95–$115,000 year
On-siteNew York City, New York, United States
Job Summary
Execute effective and timely delivery of IS services for hardware and software while maintaining operational availability of PCs, printers, laptops, smartphones, and network infrastructure. Interact with customer constituencies in person to resolve critical incidents and listen to issues described by users, logging all pertinent information into ServiceNow. Deploy and maintain equipment including audio-visual systems and servers as directed, contributing detailed solutions to the Knowledge Base and keeping asset inventory current. Provide technical support outside normal business hours as required and participate in active IS projects. Maintain adherence to firm-wide policies and standards while prioritizing multi-tasking demands.
Required Qualifications
- Bachelor's degree in a related field
- Technical school training with equivalent experience
- Minimum 5+ years of relevant experience
- Experience providing IS support in a Legal or Professional Services environment
- Experience providing support in a Windows 11, MacOS and iOS environments
- Experience providing support on Microsoft Office products, Exchange and SCCM
- Physically able to move equipment
- Ability to work overtime as necessary
Desired Qualifications
- Strong verbal, written, interpersonal and team skills
- Strong customer service skills
- Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment
- Strong problem solver, with an ability to work well under pressure
- Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high level stakeholders (partners, senior and C-level management)
- Strong project planning, organizational and execution skills
- Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines
- Ability to remain calm and reasoned under pressure
- Ability to be flexible to meet varied and changing business requirements
- Demonstrating strong organizational skills and efficiently prioritizing work, with the ability to multi-task as needed
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