IS Operations
HybridHouston, Texas, United States
Job Summary
Administer and maintain critical IS infrastructure components including Intel hardware, operating systems, Active Directory, virtualization, and storage to ensure 24/7/365 stability. Perform troubleshooting, root cause analysis, and corrective actions for hardware and software failures while managing patch updates, system configurations, and security incidents. Collaborate with application teams, DBAs, and network operations to monitor performance, develop documentation, and execute major system upgrades and business continuity plans. Maintain compliance with regulatory requirements and coordinate lifecycle roadmaps for mission-critical environments. Requires 24-hour rotational on-call support and a valid driver's license.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering or a related technical discipline
- 4+ years server support experience
- Have and maintain a valid driver's license and provide a driver's abstract (record) for review
- All applicants must have legal authorization to work in the country where the position is based, without restrictions
- Background screening is required for all positions, which may include criminal and/or credit checks
Desired Qualifications
- 8+ years experience MCSE/MSITP
- Solid understanding and hands on experience supporting current and legacy Windows server operating systems including 2016, 2012, 2008, and 2003
- Proven ability to communicate and collaborate effectively with clients, support staff, vendors, and service providers
- Demonstrated ability to troubleshoot issues in complex mission critical environments
- Possess excellent organizational and planning skills and have the ability to manage competing priorities under tight deadlines
- Have a strong personal initiative, ability to deliver high-quality results, and desire for continuous improvement
- Demonstrated ability to work independently or as a team when necessary
- Coach and mentor other employees within the team
- Experience managing Active Directory
- Experience with converged and hyper converged technologies such as Cisco Flexpod and Nutanix
- Experience with virtualization technologies such as VMWare
- Experience with storage technologies such as NetApp
- Previous experience with mission critical systems
- Previous experience in the pipeline industry
- Previous experience with Cisco Unified Computing System (UCS) and/or Nutanix
- Scripting knowledge (PowerShell, VBScript etc.)
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