IS Helpdesk Technician Jr
On-siteMethuen, Massachusetts, United States
EXPIREDMethuen, Massachusetts, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentMedium
Full TimeEntry LevelHigh School Or EquivalentMedium
Job Summary
Respond to, log, and triage user requests in the ticketing system while providing basic troubleshooting for Windows workstations, Microsoft Office/O365, printers, and password resets. Educate users on proper system usage and assist with equipment setup, deployment, and replacement. Maintain accurate ticket documentation, inventory records, and service logs. Escalate unresolved or complex issues to senior staff following established procedures. Works under direct supervision with a focus on learning systems and workflows rather than independent problem ownership. No initial after-hours on-call coverage.
Required Qualifications
- 0–1 years of experience in a help desk, technical support, or customer service environment
- High school diploma or equivalent
- Ability to follow documented procedures and escalate issues appropriately
- Strong customer service skills with the ability to communicate technical information clearly and professionally
Desired Qualifications
- Basic familiarity with Windows operating systems
- Basic familiarity with Microsoft Office and O365 applications
- Interest in learning networking fundamentals, PC hardware, and Windows Server concepts
- Coursework, certification, or enrollment in an IT‐related program (e.g., Information Technology, Computer Science, or similar)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.