IRD Order Taker
On-site · Austin, Texas, United States
Job Summary
In-Room Order Taker duties within the In Room Dining service team, primarily handling guest orders from room or pool via phone or ordering devices, answering high-volume calls with strong telephone etiquette, detailed knowledge of room service menus and promotions, ability to provide recommendations, accurately relay order details to kitchen, manage order timing and recook requests, ensure correct POS posting, coordinate with related roles (Room Service Waiters/Waitresses, Captains, Minibar Attendant), upsell items, and uphold guest satisfaction through proactive communication and teamwork. Must communicate clearly, maintain menu knowledge, follow safety and service standards, and adapt to a fast-paced, 24-hour operation while presenting a professional appearance aligned with the 1 Hotel brand.
Required Qualifications
- Are organized and proficient at multitasking
- Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints
- Ability to read and understand documents such as safety rules, menus, amenity lists, operating and maintenance instructions and procedure manuals
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Must be able to write legibly (ie taking orders, tracking)
- Ability to learn and work with technology including devices such as computers, iPods and iPads
- Excellent guest service skills
- Ability to follow directions and work in a team environment
- Ability to remain flexible and adaptable
- Ability to work in a fast-paced environment
- Ability to follow all food and safety regulations and property standards
- Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture
- Flexibility to meet the demands of a 24-hour operation
- Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property
- Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position
- Employees will be required to perform any other job-related duties assigned by their supervisor
- Starwood Hotels is an equal opportunity employer
- We are committed to non-discrimination on any protected basis under applicable law
- If you require any special accommodation, please visit People Operations
- We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service
- read on to learn more about our new opportunities
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