Investment Sector | Service Operation Analyst
HybridPorto, Porto, Portugal
Job Summary
Provide 1st Level Technical Support across a broad range of technologies, including applications, network, systems (Linux and Windows), databases, and security environments. Prioritize, investigate, and resolve incidents, service requests, and technical queries while troubleshooting issues related to infrastructure and security. Work as part of a team operating in a 24/7 shift schedule to ensure continuous market operations, actively participating in major incident, problem, and change management processes. Contribute to projects aimed at improving support processes, operational efficiency, and service quality. This role requires experience providing technical support in enterprise or mission-critical environments and familiarity with ITIL processes.
Required Qualifications
- Experience providing technical support in enterprise or mission-critical environments
- Knowledge of Windows and Linux operating systems
- Understanding of networking, databases, infrastructure, and security concepts
- Experience troubleshooting applications and IT infrastructure issues
- Familiarity with ITIL processes, including Incident, Problem, and Change Management
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills and the ability to collaborate with cross-functional and international teams
- Work as part of a team operating in a 24/7 shift schedule to ensure continuous market operations
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