Investment Middle Office Services Delivery Vice President
On-siteLondon, England, United Kingdom
Job Summary
Own end-to-end delivery of client account reference and static data readiness, managing onboarding, fund launches, third-party onboarding, and closures while ensuring timely execution and quality outcomes. Serve as the senior point of contact for delivery governance, translating client requirements into controlled setup-to-market results by leading internal stakeholders across operations, technology, and change functions. Lead a London-based team, handling coaching, performance management, and capacity planning to drive continuous improvement and increase straight-through processing. Manage escalations, risk tracking, and structured tollgates to maintain transparency and control discipline throughout the client lifecycle.
Required Qualifications
- Proven client relationship management experience, including senior stakeholder engagement, expectation management, and issue/escalation leadership in a delivery environment
- Demonstrated people leadership experience managing direct reports (hiring/onboarding, coaching, performance management, and team development)
- Strong delivery management skills with the ability to structure and run multiple concurrent priorities in a fast-paced, changeable environment
- Ability to build strong partnerships with clients and internal stakeholders across business, operations, technology, and change in a matrix organization
- Strong analytical/problem-solving skills with disciplined execution against daily SLAs and deadlines
- Excellent communication skills (written and verbal) with the ability to tailor messaging for clients, operations, technology teams, and senior management
- Advanced Microsoft Office skills (Excel, PowerPoint, Word)
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