Investigator Support Coordinator I
$38,480–$60,611 year
On-siteIndianapolis, Indiana, United States
Job Summary
Support investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results via phone or fax. Prioritize patient safety by promptly escalating concerns and notify sites, sponsors, and affiliates of lab results, flags, and test cancellations per the Statement of Work. Respond to project-related inquiries via phone and email, serve as a liaison between internal teams and external clients, and support the implementation of global processes. Monitor and resolve accession holds, escalate delays to management, update databases, and track workflow metrics while adhering to Standard Operating Procedures. Complete onboarding and mandatory training, attend required meetings, and maintain training folders. Work Monday-Friday from 10am-7pm EST.
Required Qualifications
- High school diploma
- One year customer service experience
- Fluent in both English and Brazilian Portuguese
Desired Qualifications
- Associate's degree and/or Medical Assistant
- Two years customer service experience
- Two years call center / telephone customer support experience
- Two years healthcare, medical or laboratory experience
- Committed to delivering exceptional customer service
- Demonstrates adaptability in dynamic work environments
- Knowledgeable in medical terminology
- Skilled in investigative and analytical thinking
- Proficient in computer operations and experienced with Windows-based applications
- Highly self-driven with a proactive work ethic
- Excellent verbal communication skills
- Strong attention to detail and effective organizational abilities
- Strong ability to collaborate effectively within a global team environment
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