Investigations Specialist (Compliance Specialist 2) - Bilingual in English/Spanish Preferred
$59,448–$91,104 year
HybridPortland, Oregon, United States
Job Summary
Conduct unannounced and announced visits to child care facilities to assess regulatory complaints, allegations of illegal care, and abuse assessments. Partner with the Oregon Department of Human Services and law enforcement to investigate compliance issues and take legal action against facilities. Apply complex federal, state, and local statutes to document findings and provide technical assistance to providers on health and safety standards. This role works a hybrid schedule across Multnomah, Clackamas, Hood River, and surrounding counties, requiring occasional travel and field visits. Applicants must hold a valid driver's license and pass a Child Protective Services and Criminal Justice Information Systems check.
Required Qualifications
- Four years of experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance with program guidelines and regulations
- Two of the four years must be above the technical support level
- college-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years
- Ability to professionally and effectively communicate, orally and in writing, with a variety of people answering questions and explaining rules and policies
- Experience applying regulatory standards, and best practices related to program operations and health or safety requirements
- Experience working independently in a fieldwork setting
- Experience with interpreting, performing, and presenting statutes, laws, rules and policies to partners and community members with varying levels of understanding
- Strong relationship building, de-escalation skills, and customer service experience, often handling difficult situations and frustrated customers
- Ability to multi-task, prioritize work assignments and respond to emergent situations
- Perform with a high degree of accuracy, excellent attention to detail and use good judgement
- Ability to analyze and use multiple perspectives and facts to arrive at a well-informed conclusion
- Proficient in Microsoft office (Word, Excel, Access)
- strong written communication skills (spelling, grammar, and editing/proofreading)
- valid driver license
- acceptable driving record
- authorization to work in the United States
- Child Protective Services and Criminal Justice Information Systems (CJIS) check
- FBI fingerprinting
- enroll in the Central Background Registry
Desired Qualifications
- Bilingual in English/Spanish
- Experience with interpreting, performing, and presenting statutes, laws, rules and policies to partners and community members with varying levels of understanding
- Strong relationship building, de-escalation skills, and customer service experience, often handling difficult situations and frustrated customers
- Ability to multi-task, prioritize work assignments and respond to emergent situations
- Perform with a high degree of accuracy, excellent attention to detail and use good judgement
- Ability to analyze and use multiple perspectives and facts to arrive at a well-informed conclusion
- Proficient in Microsoft office (Word, Excel, Access)
- strong written communication skills (spelling, grammar, and editing/proofreading)
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