Investigations Manager
$150,000–$200,000 year
HybridSunderland, England, United Kingdom
Job Summary
Oversee day-to-day delivery of all investigations, allocating the right investigator to each matter and acting as the first point of contact throughout the life of a case. Agree terms of reference with commissioning managers, review all investigation reports before delivery, and lead high-profile, sensitive, and complex investigations where senior oversight is required. Manage the panel of consultant investigators, providing direction, performance oversight, and professional development while recruiting additional staff to maintain specialist skills across workplace, whistleblowing, fraud, and regulatory matters. Work with Business Development and Account Management teams on new leads, proposals, and contracts, meeting prospective and existing clients to present Safecall's investigations capability. Maintain accurate case records in the case management system, ensure robust governance and compliance, and provide regular management information on case volumes and operational performance to the Strategic Relationship Director.
Required Qualifications
- Significant experience of conducting and managing workplace investigations across a range of matter types, including conduct, grievance, whistleblowing, fraud and regulatory investigations
- Proven ability to lead and manage teams or panels of investigators, including work allocation, performance management and quality assurance
- Strong understanding of employment law, regulatory requirements and data protection obligations as they relate to workplace investigations
- Experience of developing operational processes, quality frameworks and governance arrangements
- High standard of written English, with the ability to produce and review clear, structured and legally robust investigation reports
- Excellent organisational and case management skills, with the ability to oversee multiple investigations simultaneously
- Strong commercial awareness and understanding of professional services delivery, billing and resource management
- Ability to balance strategic thinking with hands-on operational delivery in a growing business
Desired Qualifications
- Experience of case management or investigations management systems is desirable
- Background in professional services, HR consultancy, law enforcement, legal or regulatory environments is advantageous
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