Interview Day - Access Representative Opportunities (Patient Scheduling) - Boynton Beach, FL

Greet callers and schedule patient appointments for NYU Faculty Group Practice physician practices via inbound calls. Respond to inquiries regarding referrals, provider messages, and services while verifying insurance and entering patient information using established systems. Manage conversations with empathy and courtesy, applying the LEARN model to resolve issues and escalate when appropriate. Adhere to call metrics, maintain accurate documentation, and collaborate with billing and site management teams to optimize provider schedules and minimize delays. Demonstrate consistent attendance and punctuality while embodying the CARES service strategy principles.