Interpreter Specialist (Scheduling)
$40,000–$44,000 year
Hybrid · Portland, Oregon, United States
Job Summary
Interpreter Specialist (Scheduling) roles coordinating interpreter coverage for healthcare clients, verifying credentialing eligibility, managing appointments, and delivering exceptional customer service. You’ll build relationships with interpreters and clients, ensure scheduling continuity, maintain accurate records, support compliance and quality initiatives, and contribute to equitable language access in healthcare. Key duties include assigning interpreters based on availability, credentials, language proficiency, location, and client requirements; proactively filling scheduling gaps; handling inquiries with professionalism and empathy; documenting incidents and resolutions; and collaborating across teams to optimize coverage and service quality. Strong communication, organizational skills, attention to detail, and a commitment to health equity are essential.
Required Qualifications
- High School Diploma or GED required
- Experience in customer service, scheduling, administrative support, or operations preferred
- Experience in healthcare, language services, or workforce scheduling environments is a plus
- Strong verbal and written communication skills
- Excellent customer service and active listening abilities
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize effectively
- Critical thinking and problem-solving skills
- Conflict resolution and de-escalation capabilities
- Ability to work independently while collaborating with cross-functional teams
- Commitment to health equity and language access services
Desired Qualifications
- High School Diploma or GED
- Experience in customer service, scheduling, administrative support, or operations
- Experience in healthcare, language services, or workforce scheduling is a plus
- Strong verbal and written communication skills
- Attention to detail and organizational skills
- Ability to multitask and prioritize effectively
- Commitment to health equity and language access services
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