Internship: Front Office - INK Hotel Amsterdam MGallery Collection
On-site · Amsterdam, North Holland, The Netherlands
Job Summary
Front Office Trainee at INK Hotel Amsterdam – MGallery, responsible for warmly welcoming guests at check-in, providing insider recommendations, handling guest inquiries over the phone, and supporting guest services to ensure memorable stays. You will gain hands-on experience with PMS Opera, Resaweb, and Hotellink, assist with cashier closures, enroll guests in the ALL loyalty program, and participate in upselling and cross-selling of hotel services. Projects guided by an internship coach will develop both creative and operational skills while contributing to the hotel’s luxury service standards. Requires fluent English, a passion for hospitality, strong organization, and availability from August/September 2026 for ~5 months at ~38 hours/week. Benefits include trainee allowance, cross-training across departments, staff meals, and international career opportunities within the Accor group.
Required Qualifications
- Currently studying hospitality or tourism
- Fluent in English (other languages a bonus)
- Available from August/September 2026 for at least 5 months
- Available to work 38 hours per week (including weekends)
- Interested in gaining experience with hotel management systems (PMS Opera, Resaweb, Hotellink)
- Willingness to enroll guests in the ALL loyalty program and participate in upselling/cross-selling
- Service-oriented and motivated to contribute to guest satisfaction
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