Internet Support Specialist
On-site · Buhler, Kansas, United States
Buhler, Kansas, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
An Internet Support Specialist at IdeaTek provides troubleshooting for wireless, fiber internet, and phone services; delivers high-level customer service with empathy and professionalism; collaborates with internal teams to resolve issues, identify recurring themes, and share recommendations for process improvements; proactively follows up to confirm issues are resolved and expectations are met; supports customers and helps ensure solutions meet expectations.
Required Qualifications
- Experience in a customer service role (such as call center, help desk, or high-volume support) with a strong aptitude for technical troubleshooting
- Availability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed
- Ability to work effectively in a collaborative, team-oriented environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.