Internet & Phone Sales Representative
$27,248,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States or Mesilla, New Mexico, United States
Job Summary
Handle inbound and outbound calls with professionalism, actively listening to customer needs to resolve issues and sell products using provided scripts. Research systems to locate missing information, manage customer accounts, and process orders accurately while maintaining records and protecting data. Collaborate with internal teams, follow compliance guidelines, and escalate complex issues to appropriate members. Attend training sessions and team meetings to stay current on updates and meet attendance and performance expectations. Submit to background checks and drug screening as required.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable with strong attendance and punctuality
- Skilled in troubleshooting, conflict resolution, and customer service
- Empathetic, responsive, and solution-oriented
- Ability to multitask, stay focused, and self-manage
- Team-oriented with strong interpersonal skills
- Comfortable in a fast-paced, evolving environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
- Experience in state or federal work environments
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.