Internet & Phone Sales Representative
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States or Irving, Texas, United States
Job Summary
Handle inbound and outbound calls with professionalism, actively listen to customer needs, and resolve issues while selling products and services using company training. Manage customer accounts and process orders accurately using internal systems, maintaining precise records and protecting data. Research systems to locate missing information, collaborate with internal teams, and escalate complex issues to appropriate members. Follow scripts, policies, and compliance guidelines while attending training sessions and team meetings to stay current on updates. Meet attendance, punctuality, and performance expectations in a fast-paced environment. Submit to background checks and drug screenings as required.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable with strong attendance and punctuality
- Skilled in troubleshooting, conflict resolution, and customer service
- Empathetic, responsive, and solution-oriented
- Ability to multitask, stay focused, and self-manage
- Team-oriented with strong interpersonal skills
- Comfortable in a fast-paced, evolving environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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