Internet Appointment Coordinator (Automotive Dealership)
On-siteNampa, Idaho, United States
Job Summary
Respond promptly to incoming internet leads via phone, text, and email, engaging customers to understand needs and move them toward scheduled showroom visits. Set, confirm, and track appointments for the sales team using dealership CRM systems, ensuring timely follow-up until an appointment is scheduled or transferred to a salesperson. Answer inbound phone calls related to sales inquiries while maintaining a professional tone that reflects the dealership's brand standards. Assist the Business Development Manager with communication campaigns, follow-ups, and administrative tasks, including maintaining accurate lead records and supporting marketing outreach efforts. This role serves as the first point of contact for many customers within Kendall Auto Group's premier Treasure Valley dealership.
Required Qualifications
- Strong organizational and administrative skills
- Excellent written and verbal communication skills
- Professional phone presence and customer-service mindset
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with learning CRM system
Desired Qualifications
- Automotive dealership experience or sales background
- Customer engagement experience
- Experience in internet sales, BDC, customer service, or appointment coordination
- Familiarity with CRM software and digital lead management
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