International Specialist
$43,680–$54,080 year
On-sitePalm Beach Gardens, Florida, United States
Job Summary
Monitor all in-transit international shipments end-to-end across DHL, FedEx, and global partners, proactively identifying and resolving carrier issues before delays occur. Own exception resolution for misroutes, held packages, and failed pickups by driving each to resolution directly with carriers. Coordinate with customs authorities and clearance partners to manage pre-alerts and delivery confirmations, keeping shipments moving through borders without preventable holds. Serve as the primary point of contact for clients and partners, providing clear updates from pickup through final delivery and setting accurate expectations. Maintain daily visibility across all international shipments in a single source of truth and own the daily International Report workflow. Track key metrics on exceptions, delays, and clearance times to surface trends and provide feedback for improving reporting and tooling. Escalate to booking agents on time-sensitive or at-risk shipments to ensure nothing stalls without an owner.
Required Qualifications
- Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks
- Detail-driven with a proactive, ownership-oriented approach to problem solving
- Excellent written and verbal communication skills
- Strong critical thinking and the ability to resolve complex cross-border logistics issues
- Professional and positive demeanor with a willingness to grow within the role
Desired Qualifications
- Preferred background in logistics, operations, customer service, or a related field
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