International Sale Representative I - On-site
On-siteLaredo, Texas, United States
Job Summary
Listen carefully, create connections, and establish relationships with long-term and prospective high net-worth international and domestic customers by suggesting bank products. Drive the customer experience by providing personalized service for account-related transactions, refer products through the bank's system, and assist the international officer with loan preparations and collections. Log interactions in the Customer Relationship Management system, follow up on due diligence and dormant accounts, and provide basic online banking support. Ensure compliance with regulations like BSA and AML while resolving issues and updating contact records. Meet monthly sales goals under the One Team Concept and attend outreach events. Requires fluent English/Spanish, strong math skills, and a high school diploma or GED. Full-time on-site role in Laredo, Texas.
Required Qualifications
- Strong bilingual skills - must be fluent in English/Spanish
- Excellent verbal and written communication skills (English/Spanish)
- Customer service oriented (can begin conversation, build rapport, and promote products and services based on customer needs)
- Highly motivated and self-starter
- Problem resolution
- Time management
- Goal oriented and focus on results
- Strong math skills and an understanding of currency exchange
- Attention to detail, discretion and confidentiality
- Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
- Team player; builds relationship with international team to maximize customer experience
- High school graduate or GED equivalent
Desired Qualifications
- Prior sales or office work a plus
- banking experience preferred
- Knowledge of Mexican identification documents a plus
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