International Operations Coordinator - Chicago, IL
On-siteChicago, Illinois, United States
Job Summary
Manage day-to-day international freight operations including ocean FCL/LCL, air freight, and intermodal shipments for assigned customer accounts. Serve as the primary point of contact for international customers, building and maintaining strong, consultative relationships while overseeing end-to-end freight forwarding processes. Coordinate with freight forwarders, NVOCCs, airlines, and drayage providers to ensure timely booking, execution, and delivery, while ensuring compliance with customs and trade regulations. Oversee import and export documentation, monitor shipment milestones, and proactively communicate exceptions or delays to stakeholders. Quote and price international freight opportunities, track rate schedules, and identify operational inefficiencies to improve workflows and customer outcomes. Maintain accurate shipment data within the TMS and support account growth by identifying additional shipping opportunities.
Required Qualifications
- 3–5+ years of experience in international freight forwarding, international logistics, or global supply chain operations
- Demonstrated knowledge of ocean freight (FCL/LCL), air freight, customs brokerage, and freight forwarding processes
- Strong understanding of international trade compliance, Incoterms, and import/export documentation requirements
- Experience working with steamship lines, NVOCCs, freight forwarders, and customs brokers
- Confident problem solver with strong attention to detail and the ability to manage multiple shipments simultaneously
- Proven ability to perform in a dynamic, fast-paced environment with shifting priorities and tight deadlines
- Excellent verbal and written communication skills, including the ability to communicate with international partners and customers across time zones
- Proficient in Microsoft Excel and TMS platforms; ability to quickly learn and operate new software systems
- Resourceful, organized, self-motivated, and aligned with BlueGrace Group's core values
Desired Qualifications
- Bachelor's degree in Supply Chain, Logistics, International Business, or a related field
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