International Operations Agent III
On-siteColnbrook, England, United Kingdom
Job Summary
Coordinate the full day-to-day handling of international import and export shipments across air, ocean, and surface modes, including order review, documentation, brokerage, and customs processes. Build trusted advisor relationships by advising customers on shipping requirements, regulations, and certificates while preparing accurate quotations and service recommendations. Monitor shipment progress through proactive tracking, immediately address deviations, and resolve delays in collaboration with customers and carriers. Manage operational tasks including customer service, data entry, billing, invoicing, and adherence to SOPs, KPIs, and regulatory deadlines. Collaborate with local sales teams and internal departments to support communication and accurate file closure.
Required Qualifications
- 3 - 5 years applied on the job and industry experience
- Professional level oral & written English language skills
- Customer Focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns
- Problem Solving: Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue
- Attention to Detail: Ensures one's own work are complete and accurate; monitors the quality of work, verifies information
Desired Qualifications
- CargoWise software experience a plus
- Knowledge of raising and discharging of T1's would be an advantage
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