International Lead
RemoteArizona, United States or Texas, United States
Job Summary
Serve as the primary contact center support resource for General Sales Agents (GSAs), international Travel Agencies (TAs), and the global sales team. Service new and existing bookings, resolve escalations, and interact with the global team on promotions and self-service capabilities to enable international success. Maintain up-to-date knowledge of Windstar's yacht products, itineraries, and policies to provide accurate information to global partners. Communicate proactively regarding booking status, policy updates, and market changes. Track support interactions and escalation trends to surface insights for improving global sales enablement. Work a non-traditional shift schedule aligned to international market hours, including UK-support shifts (6:00 AM - 3:00 PM ET) and Australia-support shifts (7:00 PM - 4:00 AM ET). Provide daily backup support to inbound reservation agents via lead line phone and chat.
Required Qualifications
- 2+ years of experience in travel, hospitality, or a contact center environment
- Ability and willingness to work a non-traditional shift schedule, including early morning, evening, or overnight hours, to support international market coverage
- Excellent verbal and written communication skills
- Comfortable working across cultures and time zones with professionalism and clarity
- Self-directed and reliable in a fully remote work environment
- Ability to maintain productivity and communication standards without in-person supervision
- Comfortable delivering training and presenting promotional content to sales audiences in a clear, engaging way
- Comfort with technology tools and AI-assisted platforms
- Experience with CRM or booking systems
Desired Qualifications
- Experience supporting international sales agents or B2B travel partners
- Strong knowledge of Windstar's products, itineraries, and booking processes
- Demonstrated ability to develop deep product knowledge quickly
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