International Language Advisor - German
On-site · Leicester, England, United Kingdom
Job Summary
German-speaking customer support advisor handling inquiries in German and English across phone, email, WhatsApp and live chat; deliver professional support, resolve enquiries with care, and collaborate with internal teams and international couriers to ensure smooth experiences; participate in rapid onboarding with two weeks of paid training and three weeks of coaching; build relationships through empathy and high-quality service; utilize internal systems and CRM tools to maintain accurate records and continuously improve processes; fast-paced, collaborative environment with a focus on customer satisfaction and problem-solving.
Required Qualifications
- Fluency in German
- Strong English skills
- Experience in a customer-facing role or contact centre
- Proficiency with computer systems and CRM platforms
- Problem-solving mindset
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