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Joint CommissionPosted 2 months ago

International Administrative Consultant

On-siteOakbrook Terrace, Illinois, United States

Full TimeMedium

Job Summary

Deliver on-site and off-site consulting, education, and technical assistance to international hospitals and health systems to improve patient care and safety. Review clinical and facilities design drawings for Joint Commission compliance, produce executive-ready reports, and gather feedback to implement improvements. Assess organization needs, tailor engagement scope, and drive new business through relationship management, lead generation, and sales of Joint Commission resources. When assigned as Team Leader, coordinate interventions with the Managing Consultant and appropriate Organization Services Manager. Represent the organization at international conferences and seminars, write publications for journals, and contribute to the design and improvement of consulting products and educational materials. Maintain expertise through ongoing professional development and support training and mentoring of other consultants.

Required Qualifications

  • Current professional licensure in related disciplines (when required by law)
  • No history of disciplinary action related to a current or prior professional license, unless the adverse action resulted solely from the individual's health status
  • University degree in civil, mechanical, or electrical engineering from a recognized/accredited university
  • Current MD or RN license
  • CIC certification
  • 5–7 years of recent hospital (or relevant) infection prevention practice with increasing responsibility
  • Knowledge of health care epidemiology
  • Strong teaching and writing skills
  • 7 years of hospital experience in facilities management
  • At least 5 years in management and/or progressive experience in engineering, facilities management, hazardous materials and waste management, emergency preparedness, biomedical equipment, and/or utility systems
  • Experience as the organization's Safety Officer
  • Specialized knowledge of building systems, utility systems, and fire protection systems
  • Ability to research, collect, organize, interpret, and communicate information from multiple sources (i.e., documentation, observation, interviews) to assess the degree of compliance with Joint Commission standards
  • Ability to critically review and analyze performance measurement data
  • Ability to objectively assess organization performance
  • Ability to differentiate and assess the adequacy of alternative/innovative approaches to standards compliance, consistent with survey policy and protocols
  • Ability to analyze and synthesize survey findings to provide conclusions, recommendations, and educational opportunities
  • Communicate respectfully and effectively with internal and external stakeholders while delivering required messages without compromise
  • Seek and incorporate direction; engage in inquiry and idea exchange
  • Demonstrate strong listening skills; accurately interpret and respond to verbal and nonverbal cues
  • Work effectively with diverse stakeholders; demonstrate multicultural sensitivity
  • Ability to make presentations and produce written materials which are confident, accurate, clear, concise, complete, well organized, understandable by others, and responsive to the needs of the organization
  • Ability to act as a resource and consultant with organizations
  • Behavior consistent with Joint Commission Resources values (i.e., Quality, Respect, Integrity, Courtesy, Teamwork, Recognition, Improvement, Empowerment, and Responsiveness)
  • Dependability, including delivering on commitments, assuming appropriate share of all work, being prepared, and adhering to schedules
  • Professionalism, including appearance and demeanor
  • Ability to independently organize work into a smooth flow and to be flexible as necessitated by unique circumstances
  • Demonstrate effective time management skills
  • Coordinate activities involving other people
  • Ability to elicit information through appropriate use of open-ended questions and active listening
  • Ability to explore information through effective use of follow-up questions
  • Exercise independent judgment, including independent decision-making to direct and effectively manage the survey and review processes in a timely manner
  • Ability to objectively assess organization performance
  • Ability to set priorities independently and collectively
  • Ability to openly and appropriately discuss conflicts/controversy
  • Judgment and ability to seek assistance when appropriate to make decisions, resolve conflicts, and/or achieve consensus
  • Observe building tours in real time without slowing or interrupting progress, including during adverse weather and other extreme conditions
  • Stand for extended periods and walk long distances; lift, climb, stoop, pull, kneel, and push to inspect medical facilities, equipment, and procedures (e.g., emergency exits, remote storage areas, infection control–sensitive areas)
  • Travel extensively, including driving to remote locations, flying on small aircraft and into small airports, and traveling in all weather conditions
  • Work in environments with dust, allergens, and potential exposure to infectious diseases
  • Lift, push, and pull at least 25 pounds
  • Walk up and down stairways (e.g., test escape routes; assess emergency exits; verify regulatory compliance)
  • Remove obstructed covers or impediments to access equipment or mechanical areas
  • Read small and/or soiled labels and print on equipment
  • Inspect exhaust mechanisms, ductwork, and laundry chutes in hard-to-reach areas (e.g., ceilings, utility spaces, mechanical rooms)
  • Climb ladders and fire escapes (e.g., verify unobstructed escape routes; assess ceilings for penetrations and other risks)
  • Kneel, stoop, and crawl in confined areas (e.g., crawl spaces) to assess equipment and risks
  • Climb over or under pipes, ductwork, and other obstructions
  • Straddle and balance in unstable environments not designed for patient care or typical staff work
  • Use a laptop computer and life safety tools and equipment
  • 100% travel a minimum of 1 week per quarter, approximately 30 days per year

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