Internal Service Advisor
On-site · Buford, Georgia, United States
Job Summary
Internal Service Advisor position at OneWater Marine focusing on coordinating service department workflows, writing detailed customer concerns using Complaint, Cause & Correction, providing estimates for approvals, managing technician schedules, and maintaining strong customer and manufacturer relationships to enhance loyalty and dealer reputation. Requires strong interpersonal and communication skills, ability to manage service schedules, prioritize tasks in a fast-paced environment, meticulous documentation, and experience in a service-advisory or customer-service role within marine or automotive settings. The role emphasizes collaboration with the service manager to improve processes, ensure timely updates to customers about repairs, and uphold quality control of completed boats.
Required Qualifications
- High school diploma or equivalent (required)
- Minimum of 2-3 years of experience in a customer service or service advisor role, preferably in the automotive, marine, or related industries
- Experience working in a service department (marine service experience is a strong advantage)
- Knowledge of marine equipment, boats, engines, and parts (strongly preferred)
- Familiarity with basic marine maintenance and repair terminology
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