Internal Sales Account Manager
On-siteHemel Hempstead, England, United Kingdom
Job Summary
Respond to customer enquiries via telephone and email, advising clients on suitable products and solutions. Create and issue quotations, process orders accurately using the Kaiser + Kraft system, and maintain up-to-date customer records. Act as the first point of contact for complaints and return requests while collaborating with the Sales Support Team to meet shared objectives. This fixed-term maternity cover role requires strong IT skills, excellent communication abilities, and the capacity to manage multiple priorities. Full product training is provided, and performance is measured through call volumes, quotation conversion rates, and order accuracy.
Required Qualifications
- Strong IT skills, including proficiency in Microsoft Outlook, Excel and Word
- Excellent verbal and written communication skills
- Outstanding interpersonal skills with the ability to build rapport with customers
- Strong organisational skills and the ability to manage multiple priorities effectively
- A customer-focused approach with a keen eye for detail
- Self-motivated and able to work independently
- Results-oriented, taking ownership and responsibility for delivering outcomes
Desired Qualifications
- Previous experience in a customer service, sales support or internal sales role
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