Internal Operations Manager (LatAm)
RemoteUnited States or Mexico
Job Summary
Own the full lifecycle of contractors and associates, managing onboarding, offboarding, payroll coordination, and performance tracking while serving as the primary operational point of contact. Build and maintain SOPs, internal workflows, and operational dashboards from scratch, identifying bottlenecks and fixing them proactively. Manage procurement requests, vendor relationships, and device setup logistics independently. Coordinate directly with clients on hiring and support needs, ensuring smooth handoffs. Maintain accurate records and databases across Notion, Slack, and CRM tools, utilizing AI platforms to automate manual work and improve team efficiency. Work directly with founders and department heads during US business hours in a fully remote setup.
Required Qualifications
- 3 or more years of experience in operations, project management, or business administration
- at least some experience in a startup or early-stage environment
- Proven ability to build processes and systems from scratch without a defined playbook
- Hands-on experience with or genuine familiarity with Claude AI, Claude Cowork, or similar AI tools for building automations or internal workflows
- Experience managing contractor or associate lifecycles including onboarding, offboarding, and payroll coordination
- Client-facing experience with the ability to coordinate professionally under pressure and manage expectations clearly
- Strong proficiency with Notion, Slack, and at least one CRM platform
- Excellent written and verbal English communication skills
- Highly organized with strong attention to detail and consistent follow-through
- This role requires availability during US business hours
Desired Qualifications
- Background in recruitment, HR, staffing, or EOR services
- Experience managing remote or offshore teams in a distributed environment
- Familiarity with HubSpot, Airtable, Asana, or similar tools
- Experience contributing to company-wide strategic initiatives or cross-functional projects beyond core operational responsibilities
- Prior experience supporting a globally distributed team
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.